![]() Quick alarm response straight to smartphone Also, not for homeowners who aren't tech-savvy. Homeowners who desire a theft protection guarantee and an included professional installation. Homeowners who want the absolute best in customer satisfaction and quick alarm response from their home security system. Brinks may have everything you need for your home security system, and it may be "tough on bad guys" with quick sensors and alarms, but it will likely only seem easy to those familiar with smart homes and smartphone technology. But they also might be more complicated than some people are looking for. Power's survey, allow for your security system to be a hub for other smart devices, like automated locks and voice assistants. Brinks Home Security is incredibly tech-oriented and partners with the Nest brand for low-maintenance, sleek tech options in the most basic Brinks package called "Nest Secure." These kinds of home automation features, which correlate with customer satisfaction according to J.D. If you're well-versed in current technology trends and appreciate the involvement of your smartphone and touchscreen devices for your home, you're in luck. Whether or not the security system is "easy on you" is up for interpretation. The claimīrinks Home Security packages claim to be "tough on bad guys" and "easy on you." Brinks says that it has "everything you need to keep your home safe." Is it true? But the company lacks in its diversity of contract options, availability of any kind of theft guarantee, and in its transparency of some key features and prices. Brinks absolutely excels at customer service, and smart home features don't require a landline and offers the "fastest alarm response" right to your smartphone. We reviewed Brinks against three other home security competitors, evaluated three of its home security plans, and noted all the positive and negative features. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. GetHuman-kaciep did not yet indicate what Brinks Home Security should do to make this right.ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. I was attempting to write a letter to them as told to do, but have found no email address for the company. I have cancelled payments to this company with my bank, filed a report with the BBB and would like to try again to return their equipment, pay the appropriate contract term amount and be done with them. They refused to allow me to do so and the gentleman hung up on me. ![]() I offered to return all of their equipment, pay the remaining balance on my original contract (to term in ******) and to cancel the service. He continued to refuse to cancel the service and told me that I would now have to write a letter to them. He also tried to tell me that my contract was extended to **** and I would have to pay the remaining balance. This man (who had a child screaming in the background) refused to cancel my service and kept telling me I had to pay $**** plus dollars for equipment and to end my service. * This time, I called * times and sat on hold for over * hours total and finally got someone on the line. At that time, I had also tried to cancel and was told I could not so I moved the service to my new address. ![]() ![]() I did not authorize this change and they claim they only have "verbal confirmation" that was unrecorded. I was also told at this time that they extended my * year contract (signed in ******) by * years in ****. I texted with them and was told I needed to call and speak with an account manager to cancel. I have been trying to cancel my service with Brinks for weeks because I have moved to a new home and no longer need it. ![]()
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